PRIVACY POLICY REGARDING THE PROCESSING OF PERSONAL DATA - NISMOBIL

PRIVACY POLICY REGARDING THE PROCESSING OF PERSONAL DATA

Platform: www.nismobil.md | Controller: NISMOBIL GRUP S.R.L.

Updated version: August 20, 2026

This Privacy Policy transparently establishes the way in which NISMOBIL GRUP S.R.L. collects, uses, stores, and protects your personal data in the context of browsing the site www.nismobil.md, creating a user account, placing orders, and making online or cash on delivery payments, as well as the rights you benefit from as a data subject according to the legislation of the Republic of Moldova.

1. Information about the Controller

The website www.nismobil.md is owned and managed by:

  • Controller: NISMOBIL GRUP S.R.L.
  • IDNO: 1005609000726
  • Legal headquarters: MD-6434, Seliște village, Nisporeni district, Republic of Moldova
  • Contact E-mail: info@nismobil.md
  • Telephone: 069749419

2. Applicable legal framework

The processing of personal data is carried out in strict compliance with the legal norms of the Republic of Moldova:

  • Law no. 195/2024 on the protection of personal data;
  • Law no. 133/2011 on the protection of personal data;
  • Law no. 284/2004 on information society services and electronic commerce;
  • Law no. 114/2012 regarding payment services and electronic money.

3. Categories of personal data collected

Through the order finalization form (checkout) or when creating an account on www.nismobil.md, the following voluntarily provided data are collected:

  • Identification and contact data: First name, Last name, Phone number, E-mail address;
  • Delivery and billing data: Country/Region (Republic of Moldova), Street (full address), Municipality/District, Locality, Postal code, company name/IDNO (for legal entities);
  • User account data: Username, encrypted password (if you choose to create an account on the site);
  • Order data: Details about the ordered products, order value, chosen payment method, order history;
  • Technical connection data: IP address, browser type, device used, and data collected through cookie files (according to the Cookie Policy).

NOTE REGARDING BANK CARD DATA:

In case of payment via Pay online VISA / MasterCard or MIA Instant Payment (VictoriaBank), the platform www.nismobil.md does not collect, process, or store your confidential card data (such as the full card number, expiration date, or CVV/CVC code). Transactions are processed directly on the secure servers of the bank processor via 3D Secure encrypted channels (Verified by Visa / Mastercard Identity Check).

4. Purposes and legal grounds for processing

Your data are processed exclusively based on the following legal grounds:

  • Execution of the distance contract: Receiving, validating, billing, shipping, and delivering orders placed on the site, processing payments, providing assistance for assembly, warranty, or returns;
  • Fulfillment of legal obligations: Preparing accounting and fiscal records, issuing payment documents, archiving acts, and resolving return requests according to Law no. 105/2003;
  • Legitimate interest of the Controller: Securing the platform against fraud, optimizing site performance, and defending rights in court;
  • Consent of the data subject: Sending commercial communications (in case of subscription) or saving browsing preferences through non-essential cookies.

5. Recipients of personal data

Personal data are not sold, rented, or shared with third parties without your consent, except in cases necessary for honoring the order or according to the law:

  • Courier companies and transport services: for shipping and physical delivery of the ordered goods to the specified address;
  • Banking institutions and payment processors (VictoriaBank / MIA): for settlement, processing, and securing electronic payments made on the site;
  • IT service and maintenance providers: providers that ensure web hosting, server security, and technical maintenance of the platform www.nismobil.md;
  • Public state authorities: courts, fiscal or control bodies, strictly within the limits of the law and based on motivated official requests.

 

6. Data retention period

  • Data from financial-accounting documents (invoices, confirmed orders): are kept for the legal archiving period according to the fiscal legislation of the Republic of Moldova.
  • User account data: are stored for the duration of the active existence of the account or until an express request for deletion formulated by the user.
  • Data collected for contact messages / assistance: are kept for the duration necessary to resolve your request or complaint (maximum 12–24 months).

7. Technical and organizational security measures

NISMOBIL GRUP S.R.L. applies technical and organizational security measures to protect information against unauthorized access, use, loss, or disclosure, including:

  • Encryption of data transfer through secure protocol SSL/HTTPS;
  • Restricting access to data based on roles and secure access credentials;
  • Periodic backup copies and tools for protection against cyber attacks.

8. Your rights according to Law no. 195/2024 and Law no. 133/2011

Under the conditions provided by Law no. 133/2011 and Law no. 195/2024 (GDPR), you benefit from the following rights:

  • 1. Right of access: possibility to obtain confirmation of data processing and a copy of them;
  • 2. Right of rectification: correction without unjustified delays of inaccurate data or completion of incomplete ones;
  • 3. Right to data erasure («right to be forgotten»): possibility to request removal of data when they are no longer necessary or consent has been withdrawn;
  • 4. Right to restriction of processing: right to request temporary blocking of processing in cases provided by law;
  • 5. Right to data portability: right to receive provided data in a structured and automatically readable format to transmit them to another controller;
  • 6. Right of opposition: right to oppose at any time the processing based on the legitimate interest of the controller;
  • 7. Right not to be subject to an automated decision / profiling: right not to be the object of a decision based exclusively on automated processing;
  • 8. Right of withdrawal of consent: in case of processing based on agreement, it can be revoked at any time;
  • 9. Right to notification of recipients: right to be informed regarding recipients to whom rectifications or erasures have been notified.

To exercise your rights or for questions regarding the processing of personal data, you can contact us at:

  • E-mail: info@nismobil.md
  • Address: MD-6434, s. Seliște, rl. Nisporeni, Republica Moldova
  • Contact Phone: 069749419

Requests will be analyzed and solved in accordance with the applicable legislation at the date of their receipt, in a term of at most 30 calendar days.

In case you consider that the processing of your data violates legal provisions, you have the right to file a complaint with the national supervisory authority:

National Center for Personal Data Protection (CNPDCP)

Address: Chișinău mun., 48 Serghei Lazo str., MD-2004

E-mail: centru@datepersonale.md | Web: www.datepersonale.md

9. Final provisions and updates

This Privacy Policy is an integral part of the general contractual framework of the site, being completed with the provisions of the documents «Terms and Conditions» and «Cookie Policy» published on www.nismobil.md. We reserve the right to update this policy at any time, any modifications following to be published on this site with the indication of the update date.

 

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